It answers every customer.
You only see who needs you.
Behalve answers your customers on every channel you use, and gives you one workspace where you only handle what needs you.
Pick a business, watch a shift
It's rarely about volume.
It's rarely that the messages got too many. It's when they arrive — and what it quietly costs to miss one.
You're mid-job when they message
Answering means dropping the thing you're actually paid for.
They message when nobody's rostered
Nights and Sundays. Covering those hours takes three hires, not one.
The misses are invisible
Nobody tells you they booked somewhere else.
One person can only be in one of those places at a time. That's the trap — and it's why the answer keeps being “hire another one.”
A message arrives.
It's handled in three seconds.
It reads the message, checks it against your materials, does the work — then decides if this one is yours.
What your customer sees
What it did in those three seconds
Read it — and recognised her
What's being asked, and who's asking. She's ordered before.
Returning customer · 4 orders since MarchChecked what you told it
Your price list, your hours, your rules. Nothing outside them.
price-list.pdf · opening hoursDid the work
Checked Saturday, found it free, priced the tier off your list.
Calendar · Sat 24th openDecided whose call it was
Sure and in policy, so it answered. Otherwise it stops and calls you.
Answered · logged for your morning
Every channel in. Every job out.
One agent behind all of it, with one memory per customer.
Comes in
- LINE
- Website chat
- Phone
Goes out
- Replies in seconds
- Sends a quote
- Books the slot
- Takes the order
- Hands you the rest
- Grounded
- Answers only from your price list, policies and documents.
- Remembers
- One profile per customer, across every channel.
- Bilingual
- 中文 or English, whichever they use.
Not a bot you switch on. A place the work gets done.
Every customer, every channel, one place. It works the queue; you check what needs you.
- Mrs. ChenInstagramCan we move Saturday to the 24th?Needs you
- Daniel P.WhatsAppTwo-tier, 20 servings — quote draftedDraft
- Aroha T.LINEBooked · Thu 2pm, confirmedHandled
Can we move Saturday to the 24th? Same cake 🙏
Checked the calendar — the 24th has room.
Of course — the 24th is open for pickup. I'll move the lemon sponge across and keep the gold trim. Same $210.
One thread per customer
Instagram in March, WhatsApp today — one person, one history.
Sorted by who needs you
Not an inbox to clear. A shift to check, mostly already done.
Talk to it about a customer
“Offer her Thursday instead.” It updates and doesn't repeat the mistake.
It remembers, so nobody starts from zero
Orders and promises stay with the business, not in someone's phone.
Mrs. Chen
- 4 orders since March
- Prefers lemon sponge
- Daughter's birthday · 12 Mar
It drafts. You approve. Then you let it run.
Start with every reply crossing your desk. Turn that off when you stop finding things to change.
Day one — it drafts, you send
Read it, tap send. Edit one and the correction sticks — it doesn't need telling twice.
When you're ready — it answers on its own
Turn drafts off. Anything sensitive still comes to you first.
Always — it knows when to stop
Unsure or unusual: it hands over with the full thread instead of guessing.
Draft ready — two-tier cake, pickup the 24th, quoted $210. Send it?
The one you'd hire on the spot.
Same job description. Starts this afternoon, works every channel at once, never goes off shift.
The job you were about to post
Customer Service Assistant
Full time · on site
- Mon–Fri, 9am–5pm
- 38 of the 168 hours your customers message in
- Four to six weeks before they're useful
- One conversation at a time
- One day they move on — and what they knew goes with them
The one you can start today
You name it. It answers to it.
Every channel · every hour
- Every hour, including 11pm on a Sunday
- Instagram, WhatsApp, LINE, your website and the phone — at once
- Briefed in the two minutes it takes to describe your business
- A hundred conversations without dropping one
- Remembers every customer, and never resigns
This isn't about the people you already have. It's about not needing the next hire just to keep up with your inbox.
No wizard. No flow charts. A two-minute conversation.
Tell it about your business
What you do, what you charge, when you're open. You type it the way you'd say it out loud.
It sets itself up
Hand it the price list you already send customers. It's live in about a minute.
It starts its first shift
Instagram, WhatsApp, LINE, your website, even your phone line — with you watching from the workspace.
The messages that used to go cold.
(By evening, she'd ordered elsewhere.)
Straight answers
Isn't this just a chatbot?
A chatbot answers questions. This works a shift: it quotes, books, escalates what it shouldn't touch, and leaves a record you supervise in one workspace. You correct it in a sentence, not a flow chart.
Should I cancel the job ad?
If the role is mostly answering the same questions and taking bookings — try this first. If it's judgment, hands-on work or relationships, hire the person, and let the agent take the volume off them.
Will it make things up?
It answers only from what you've given it — your prices, your rules, your documents. When it doesn't know, it says so and hands the conversation to you.
Does it work with my calendar?
It reads and writes your Google Calendar, in your own timezone. It only offers times you're actually free, and a booking it takes shows up like any other appointment — nothing to copy across.
What if it gets one wrong?
Start it in draft mode: nothing reaches a customer without your tap. Corrections stick, and anything sensitive routes to you even after you let it answer on its own.
How do I change what it says?
Talk to it. “Stop quoting weekend delivery.” Send it a new price list. Corrections take effect in seconds and it doesn't repeat the mistake — there's no settings panel to learn.
Will my customers know?
They get an answer in seconds, in your voice, at 11pm. You choose how it introduces itself — and when someone asks for a human, it hands over to you with the full thread.
Can my team use it?
Today the workspace is you and your agents. Shared seats — so the people you do hire pick up the same threads with the same memory — are rolling out as we onboard teams.
Can it take payments?
Not yet. Today it closes everything up to the payment: quote sent, appointment set, order specified. Payments are where we're headed.
Where do my customers talk to it?
Wherever they already reach you — Instagram, WhatsApp, LINE, the chat bubble on your website, an iPad at the counter, or your phone line.
How do I get in — and what does it cost?
We onboard in small batches, so it's waitlist-only right now. Joining costs nothing, and early businesses get founder pricing when paid plans launch.
Tell it about your business. It takes it from there.
Two minutes describing what you do, and your first agent starts answering. We onboard a handful of businesses each week, personally.
Join the waitlist