Call scoring
Every call scored against your rubric, not a generic one. Objection handling, process adherence, tone and booking outcome, with the moment it turned marked in the transcript.
- 100%
- Calls scored
- 4
- Dimensions
Every call scored, so the tenth is better than the first.
It listens to all of them and tells you which four are worth your afternoon — and what to say when you get there.
Talk to us100%
of calls scored
Reclassification
It flags calls where the logged outcome does not match what actually happened. Bookable leads filed as 'not interested' come back to the surface.
- Auto
- Re-review
- Daily
- Flagged
Dashboards that go down a level
Booking rate, call reasons and trend by person, campaign or location. Drill into a team, filter by unit, export for the board meeting.
- Rep
- Down to
- Export
- For leadership
Missed opportunity, flagged
Every unbooked call gets a reason it did not convert, and a follow-up is triggered automatically. Missed revenue gets a second attempt.
- Every
- Unbooked call
- Auto
- Follow-up
- Objection handling
- Process
- Tone & empathy
- Booked
Scoring…
Mid-conversationLive
- Customer
- My AC is making a loud grinding noise.
- Front desk
- That could be the compressor. When did it start?
- Customer
- Last night. There's a burning smell too.
Your screenReady
- Name
- Mike Johnson
- Issue
- Grinding compressor + burning smell
- On file
- Carrier 24ACC6 (2022)
- Tone
- Worried, in a hurry
- Priority
- High — safety
Nobody repeats themselves
Everything else it does here
Summaries
Every conversation reduced to what happened and what to do next.
Alerts
Real-time notification the moment something needs a person.
Tags & filters
Conversations organised so the follow-up list writes itself.
Rollups
Performance across teams, channels and campaigns in one view.
Proof
Running in real shops
Operators who put it on the line and kept it there.
- Sydney · live
Every airport pickup starts the same way — a flight number, a pile of luggage, and a WeChat message at 2am. It answers in Chinese, prices the run and holds the vehicle.
A licensed Sydney charter operator (Lic 41114) taking enquiries over WeChat, phone and email — quoted against the fleet's real availability instead of a callback the next morning.
Bus4UAirport transfers & charter, Sydney - +$170K, no weekends
When a storm took out our phones and internet, it stepped in, answered every call and booked them.
Stopped working weekends and grew revenue by $170K.
Braquel NorwoodOffice Manager - 24/7 cover
It let me extend my service hours without extending my staff.
After-hours cover without the overhead of an after-hours team.
Aaron RuddickFounder - Every rep, better
It is not just about booking calls — it is about helping our people get better every single day.
Scoring every call turned the desk into a coaching surface.
Operations ManagerOperations
Answering for
Questions owners ask
Will customers know they are talking to AI?
That is your call. Most owners pick a natural voice and a tone that matches how their team already talks. Because it answers within seconds, replies to texts straight away and books the appointment inside the same conversation, what most customers notice is that someone picked up and sorted it out.
Does it work with the system we already use?
Yes. It books into the scheduling and CRM systems service businesses actually run on, writes the job in real time, and keeps the record consistent across call, text and chat. Your team stops re-typing what a customer already said.
How does it handle a genuine emergency?
It recognises the intent — the words, the urgency, the situation — and routes it to the right person immediately rather than booking it. The caller is not put through a menu first, and the person who picks up already knows what is happening.
Can it handle several conversations at once?
Yes. Calls, texts and chats run in parallel, each answered within a couple of rings. A seasonal spike or a storm surge does not produce a queue; it produces more conversations happening at the same time.
What happens to customer data?
It collects what a service booking actually needs and nothing beyond it. Addresses, account details and service history move over secure connections, and escalations to a person keep the same handling. Running around the clock does not change what is stored or who can see it.