24/7 voice cover
4am emergencies, Saturday tune-up requests, holiday overflow. Zero hold time, zero voicemail. Emergencies route to the on-call crew immediately; everything else gets booked.
- 0s
- Hold time
- 24/7
- Cover
Every call handled. Every job booked.
It answers instantly, routes what needs a person, and books the rest — at 4am, on a Saturday, through a storm surge.
Talk to us94%
of calls booked or routed
A person, with the whole story
When a call needs escalating it does not simply transfer. It hands over who is calling, what they need, what they own and how they sound. Your desk is ready before hello.
- < 3s
- Transfer
- 0
- Dropped calls
The end of press-1-for
Callers talk to it the way they would talk to your best front-desk person. No menu tree. It listens, works out the problem, handles the objection and books the job in one conversation.
- 40%
- Higher booking rate
- < 30s
- Call to booking
It knows them already
Before the first word it pulls the caller's history, equipment and plan tier. If a human takes over, they get the brief. The job lands in your system with nobody typing.
- 12+
- Fields pulled
- 0
- Manual entry
- 4:12 AMPipe burst, flooding the basementPassed to a person
- 7:30 AMAC tune-up requestBooked 2:30 PM
- SaturdayAC not coolingBooked Mon 9 AM
- 11:58 PMGas smell from the furnacePassed to a person
- Dec 25Water heater leakingPassed to a person
- Mon 8:15Routine maintenanceBooked Thu 10 AM
Mid-conversationLive
- Customer
- My AC is making a loud grinding noise.
- Front desk
- That could be the compressor. When did it start?
- Customer
- Last night. There's a burning smell too.
Your screenReady
- Name
- Mike Johnson
- Issue
- Grinding compressor + burning smell
- On file
- Carrier 24ACC6 (2022)
- Tone
- Worried, in a hurry
- Priority
- High — safety
Nobody repeats themselves
Everything else it does here
Summaries
Every conversation reduced to what happened and what to do next.
Alerts
Real-time notification the moment something needs a person.
Tags & filters
Conversations organised so the follow-up list writes itself.
Rollups
Performance across teams, channels and campaigns in one view.
Proof
Running in real shops
Operators who put it on the line and kept it there.
- Sydney · live
Every airport pickup starts the same way — a flight number, a pile of luggage, and a WeChat message at 2am. It answers in Chinese, prices the run and holds the vehicle.
A licensed Sydney charter operator (Lic 41114) taking enquiries over WeChat, phone and email — quoted against the fleet's real availability instead of a callback the next morning.
Bus4UAirport transfers & charter, Sydney - +$170K, no weekends
When a storm took out our phones and internet, it stepped in, answered every call and booked them.
Stopped working weekends and grew revenue by $170K.
Braquel NorwoodOffice Manager - 24/7 cover
It let me extend my service hours without extending my staff.
After-hours cover without the overhead of an after-hours team.
Aaron RuddickFounder - Every rep, better
It is not just about booking calls — it is about helping our people get better every single day.
Scoring every call turned the desk into a coaching surface.
Operations ManagerOperations
Answering for
Questions owners ask
Will customers know they are talking to AI?
That is your call. Most owners pick a natural voice and a tone that matches how their team already talks. Because it answers within seconds, replies to texts straight away and books the appointment inside the same conversation, what most customers notice is that someone picked up and sorted it out.
Does it work with the system we already use?
Yes. It books into the scheduling and CRM systems service businesses actually run on, writes the job in real time, and keeps the record consistent across call, text and chat. Your team stops re-typing what a customer already said.
How does it handle a genuine emergency?
It recognises the intent — the words, the urgency, the situation — and routes it to the right person immediately rather than booking it. The caller is not put through a menu first, and the person who picks up already knows what is happening.
Can it handle several conversations at once?
Yes. Calls, texts and chats run in parallel, each answered within a couple of rings. A seasonal spike or a storm surge does not produce a queue; it produces more conversations happening at the same time.
What happens to customer data?
It collects what a service booking actually needs and nothing beyond it. Addresses, account details and service history move over secure connections, and escalations to a person keep the same handling. Running around the clock does not change what is stored or who can see it.